JourneyCheck.

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JourneyCheck Key Features

  • User notifications from control
  • Location specific information
  • Departure boards from all TOCS
  • Team communication
  • On the go feedback abilities

As a part of the Arrakis platform, Nexus Alpha developed a new web service that will allow your App provider to deliver real-time disruption information via push notifications to customers. Our CX Alerting service will allow you, the TOC, to understand your customers, their needs, travelling habits and deliver personalised real-time disruption information directly to their phone.

Here are some of the CX Alerts features you can benefit from your App:

  • Deliver personalised real-time disruption information
  • Offer one-off alerts when a customer purchases a ticket
  • Increase customer usage on your App
  • Reduce customer complaints through feedback
  • Location-based real-time notifications
  • Improve customer experience
  • Potentially increase ticket sales and revenues
  • Ownyour customer and their journeys

CX Alerts help you UNDERSTAND AND KNOW YOUR CUSTOMERS

  • Provide one-off alerts for customers when they purchase a ticket
  • Deliver real-time information and complete flexibility for all customers, or commuters and leisure travellers
  • Improve the customer experience by “hand-holding” until they reach their final destination

ARRAKIS OPEN API’s

  • Arrakis Open API’s allow complete control over registration
  • Embed the registration process directly into your App and website
  • Matching customer registration data with real-time disruption information, you can deliver personalised

information directly to your customers via your App

Our Web service will include:

  • Train information (cancellations, delays, alterations, short formations and facilities)
  • Line of Route information
  • Station Facilities

Other data that can be included:

  • Real-Time Bus, Tram and other Transport modes (based on location)
  • TfL Disruption information
  • Location specific data about local services e.g parking (if available)

With a new location-based API, customers can request to be ‘kept informed’ about disruption in their geographical location.

  • Customers can opt in to receive localised disruption information. Ideal for customers who travel to multiple locations at various times/days
  • Incorporate multi-model transport data to offer customers an end-to-end journey experience
  • Integrate and overlay Twitter ‘hot-spots’ identifying and presenting tweets about known disruption in the area
  • Include geographical maps that show customers where their service is being diverted

API SERVICES FOR YOUR CUSTOMER APP

  • Allow customers to feedback directly into your business (i.e. Control, Customer Experience, Customer Services etc.) with any known train or station issues
  • Using location services a TOC can see where the feedback has come from and can react in real-time if required
  • Provide customers a platform to provide general feedback and rate their customer experience and journey
  • Reduce customer complaints and improve customer experience

Journeycheck FAQ'S

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Nexus Alpha Ltd
T: +44(0)2078982929
A: 7 Prescott Place, Clapham, London, SW4 6BS
Nexus Alpha Ltd