ARRAKIS

Welcome to ARRAKIS
A new era of smart communication

ARRAKIS OVERVIEW

  • User notifications from control
  • Location specific information
  • Departure boards from all TOCS
  • Team communication
  • On the go feedback abilities

We understand that data is only useful when it’s open, accessible and understandable – and on that front, ARRAKIS is a game changer. It’s the most powerful and advanced communication service we’ve ever produced.

Developed as one holistic system in partnership with our clients, ARRAKIS is a user-centric platform that will help your company stay connected and allow your business to provide unparalleled service to your customers. It will transform the way you interact – not just with your customers, but also within your own company.

Designed as Software as a Service, ARRAKIS is truly a cross-business, industry and cross-sector platform.

At the heart of ARRAKIS is our Big Data Store – providing centralised, real-time and historical data from rail and other transport sectors. It also consumes third-party data from other industry providers and systems.

Data is processed, analysed and optimised, creating bespoke micro-services for our clients. This is central to servicing the three key elements of the ARRAKIS platform – the ARRAKIS App, Portal and Data Services.

ARRAKIS PLATFORM

ARRAKIS APP

The ARRAKIS App puts the full power of our platform at your fingertips. The perfect tool for keeping employees and customers up to date with real-time disruption information. Working with industry partners we have produced an interface so staff will receive specific, targeted information, relevant to their working diagram for the day.

ARRAKIS PORTAL

The ARRAKIS Portal is the central hub to manage your software as a service platform – providing access to multiple services and data relevant to the teams across your business. ARRAKIS can provide real-time analytics to show how your network, service and staff are performing against pre-defined KPIs (circles image). Your social media team can monitor and understand customer sentiment based on operational and business decisions (Sentiment image).

ARRAKIS DATA SERVICES

As well as front end presentation, we also offer ARRAKIS data services – this allows our clients control over how and where the data is presented – either for staff or customers.

ARRAKIS DATA SERVICE CX NOTIFICATIONS

Our CX Alerting service will allow you, the TOC, to understand your customers, their needs, travelling habits and deliver personalised real-time disruption information directly to their phone.

Deliver personalised real-time disruption information

  • Offer one-off alerts when a customer purchases a ticket
  • Increase customer usage on your App
  • Reduce customer complaints through feedback
  • Location-based real-time notifications
  • Improve customer experience
  • Potentially increase ticket sales and revenues
  • Own your customer and their journeys

CX Alerts help you UNDERSTAND AND KNOW YOUR CUSTOMERS

  • Provide one-off alerts for customers when they purchase a ticket
  • Deliver real-time information and complete flexibility for all customers, or commuters and leisure travellers
  • Improve the customer experience by “hand-holding” until they reach their final destination

Nexus Alpha Ltd
T: +44(0)20 76226816
A: 7 Prescott Place, Clapham, London, SW4 6BS